Patience is the key to success, even if it involves a long battle of two years for a refund of mere Rs 35. So proves a case in Rajasthan. 

A Kota-based engineer had been fighting with the Indian Railways for two years to get the said amount as refund of his cancelled ticket!
He had booked a ticket of Golden Temple Mail from Kota to New Delhi in April, 2017, for a journey on July 2. As the ticket–Rs 765 was wait listed, he cancelled it, received Rs 665 refund, with Rs 100 deducted instead of Rs 65 against cancellation of a WL ticket. 

He pursued the matter of remaining Rs 35, but the Railways said he was charged service tax. However, as this was prior to GST implementation, he demanded a return. He filed a case in Lok Adalat in 2018, but it said it was beyond its jurisdiction. He then filed an RTI, which was transferred 10 times from one dept to another. 

Finally, on May 1 he received Rs 33 in his bank account, as the Railways decided that on tickets booked before July 1, 2017, and cancelled, the service tax charged would be refunded. But the engineer is proposes to fight again for Rs 2 pending. 

If only citizens showed such perseverance with politicians’ promises, it would be a different world