Achal Khanna

Automation has been at the core of human evolution since the beginning of time. Humans have always sought out ways to make their jobs faster and easier. From physical labour to mechanized tools and now artificial intelligence, the unprecedented rate at which this sector has evolved has been transformative. With every upgrade, the next set of expectations is demanded immediately. This leads us to the conclusion that the future of work is NOT in the future; It is NOW!

This continuous evolution is significantly impacting the workplace, redefining the nature of work, the role of workers, and the environment in which they operate. As we navigate this transformation, HR and business leaders must understand the implications of AI on the future of work.

As I reflect on the developments in the field of AI and its impact on the future of work, I see the following 6 implications that every HR and Business leader must know:

Job Transformation Over Displacement: There is a widespread concern that AI will lead to massive job losses. However, historical precedents show that technological advancements tend to transform rather than displace jobs. AI is no different.

It will change how we work, introducing new methods and enhancing collaboration between humans and machines. According to a report by SHRM and The Burning Glass Institute on Generative Artificial Intelligence and the Workforce, the impact of Gen AI  will be less about automation  and more about augmenting workers’ productivity and effectiveness.

According to a Global Report by Thomson Reuters, 77% of professionals believe AI will significantly impact their work within the next five years.

The ‘War for Talent’ Will Be Fought on Newer Terrains: The traditional paradigms of skills and talent acquisition are evolving rapidly. Organizations must look beyond conventional talent pools to find the right candidates.

Competitive Edge through Generative AI: A growing number of organizations are already incorporating generative AI into their HR processes, and many are exploring its potential in other functions. Organizations have already introduced the use of Generative AI in their HR processes, and many organizations are exploring possible uses.

Human Creativity: The Ultimate Differentiator As generative AI becomes more accessible, human creativity and ingenuity will become even more valuable. While AI can process data and provide insights, it is human attributes such as creativity, empathy, and strategic thinking that will set organizations apart.

The ability to connect disparate ideas and develop innovative solutions beyond AI’s capabilities will be crucial. Human ingenuity will be the key differentiator in a world where AI is a common tool.

The case for Reverse Augmentation

AI’s potential is best realized when combined with human intelligence (HI). This synergy enables more effective and differentiated applications of AI, resulting in higher return on investments. By leveraging the strengths of both AI and HI, organizations can achieve superior outcomes and drive innovation.

Investing in Leadership Development: As generative AI enhances operational efficiencies, the focus on developing leadership talent will become increasingly important. Leadership development will require targeted investments to ensure they are equipped to navigate the complexities of a rapidly changing environment.

Organizations must prioritize investments in both technology and human capability development to remain competitive. Organizations must stay agile, continuously adapting to the changes brought about by AI. The foresight to navigate these changes will be the key to sustaining growth and achieving long-term success.

 (The writer is CEO SHRM India, APAPC and MENA; views are personal)