An interactive platform for citizen engagement on COVID-19
KRC TIMES Desk
Union Minister of Health & Family Welfare, Dr. Harsh Vardhan today launched the COVID India Seva, which provided an interactive platform to establish a direct channel of communication with millions of Indians amid the pandemic. This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic.
Through this, people can pose queries @CovidIndiaSeva and get them responded to in almost real-time. @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.
Commenting on the announcement of the Seva, Dr. Harsh Vardhan said, “Over time, Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need. As #IndiaFightsCorona with social distancing, we are happy to make a concerted online effort by adopting the Twitter Seva solution. It is powered by a team of experts at our end who are trained and equipped to treat and respond to each query uniquely, and at scale. This will enable us to establishing a direct channel with Indian citizens, connecting with them in real-time to provide authoritative health and public information.”
The dedicated account will be accessible to people be it local or national in their scope. Whether it is for the latest updates on measures taken by the Government, learning about access to healthcare services or seeking guidance for someone who perhaps has symptoms but is unsure about where to turn to for help, @CovidIndiaSeva will empower the public to reach out to the authorities. People can get their queries answered by tweeting to @CovidIndiaSeva.
As these responses are transparent and public, everyone can benefit from the responses received around common queries. It is important to note that the Ministry will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details.
